急性心肌梗死患者区域协同救治体验的旅程地图研究
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女,硕士,主管护师

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宁夏自然科学基金(2024AAC03488);自治区青年科技托举人才培养项目


Journey mapping of patient experiences in regional collaborative care for acute myocardial infarction
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    摘要:

    目的 构建急性心肌梗死患者区域协同救治体验旅程地图,探讨其救治全程的多维体验需求和关键痛点,为优化区域协同救治模式、提升患者救治体验提供参考。方 法 采用描述性质性研究方法,以目的抽样法选取16例接受区域协同救治的心肌梗死患者患者进行半结构式访谈,运用内容分析法对访谈资料进行整合分析,绘制区域协同 救治体验旅程地图。结果 从行为、情绪、痛点和机会点4个维度析出23条主题,形成症状突发与自救决策、院前急救与再灌注救治、病情稳定与康复管理3个阶段的区域 协同救治体验旅程地图,清晰呈现各阶段患者的核心体验、情绪波动及干预机会点。结论 心肌梗死患者患者区域协同救治体验较复杂且阶段性特征明显。院前转运时效性 、院内救治信息透明度、术后康复连续性及社区健康管理可及性是影响患者体验的关键因素。未来可基于旅程地图制订干预策略,优化区域协同救治流程,提升患者全周 期救治体验与健康结局。

    Abstract:

    Objective To develop a journey map of patient experiences in regional collaborative care for acute myocardial infarction (AMI), to explore patients′ multidimensional needs and critical pain points throughout the continuum of care, and to provide evidence for optimizing regional collaborative care models and enhancing patient experiences. Methods A descriptive qualitative study was conducted. Using purposive sampling, 16 AMI patients who had received regional collaborative care were recruited for semi-structured interviews. Interview data were analyzed using content analysis, and a patient journey map of regional collaborative care was subsequently developed. Results A total of 23 themes were identified across four dimensions: behaviors, emotions, pain points, and opportunity points. These findings were integrated into a patient journey map encompassing three stages:symptom onset and self-help decision-making, prehospital emergency care and reperfusion treatment, and condition stabilization and rehabilitation management. The journey map clearly illustrated patients′ core experiences, emotional fluctuations, and potential intervention opportunities at each stage. Conclusion Patient experiences in regional collaborative care for AMI are complex and characterized by distinct stage-specific features. The timeliness of prehospital transport, transparency of in- hospital treatment information, continuity of postoperative rehabilitation, and accessibility of community-based health management are key factors influencing patient experiences. Future interventions may be developed based on the journey map to optimize regional collaborative care pathways and improve patient experiences and health outcomes throughout the entire care continuum.

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段小凤,杨忠华,王丽娟,李海霞.急性心肌梗死患者区域协同救治体验的旅程地图研究[J].护理学杂志,2026,41(16):35-40

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  • 收稿日期:2026-03-17
  • 最后修改日期:2026-05-30
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  • 在线发布日期: 2026-10-08